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Product details
File Size: 6699 KB
Print Length: 322 pages
Publisher: Wiley; 2 edition (May 18, 2009)
Publication Date: May 18, 2009
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B002AWX64I
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#123,210 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
I was so disappointed with this book. I map processes as the first step in an overall process review and was really hoping to glean some new knowledge or solidify exactly why things are done a certain way and this was a complete disappointment. Here's one example - including key controls in your process map is a critical element. It's important to somehow highlight or denote those steps. I was hoping there would be some discussion of what a key control is (as opposed to a non-key control) and there was... but it was so vague there wasn't even a good definition of what a control is (there is an actual definition of what makes something a control per COSO, which the book references in the end but didn't bother to include in the control discussion) let alone what's considered a key control. Also little discussion about types of process maps and why you might use each. The book overall is written at a very shallow level - I would not recommend this for anyone currently mapping processes and comfortable with their process. It might be good for someone who has never mapped a process. And the movie analogy was overdone to the point of being distracting. I would not recommend this book.
This book provides all of the necessary tools to start mapping processes from either a customer-centric or project-centric perspective. The applications used help build confidence in mapping projects and the information is more applicable to real-world scenarios than most other process improvement analysis textbooks. This was much more reader-friendly as well in my opinion than other textbooks for this field of study.
I'm an educator in a midwest insurance company so I related easily to the author's examples which are based on Farmer's Insurance. It is easy to recognize the author's auditing background because their methods are precise and complete. I will use their written experience to conduct classes of my own. I have two observations from the book: 1. Entity types are identified as Process, Unit, Task, and Action. These correspond to Process, Subprocess, Activity, and Step which are somewhat better known; 2. The examples and case study of insurance applications will appeal to those in an identical or similar industry.
needed for school
Good conversational style book about the details of developing your process designs. Worth the purchase and I recommend the book
This book, and it's Workbook companion, aim to impart process modelling knowledge to beginners and it does a good job at that. I have two criticisms of this text; 1) it aims are beginners using really "dumbed-down" language and examples and 2) it does not cover the business process standard notation BPMN.In positioning this text for beginners the authors have probably identified a good potential market. That said I think this text could be easily understood by my 11 year old son - if he had the interest. It's communication language, examples and style are too low-ball and it does nothing to build the readers capability to enter texts aimed at business, especially management, and academic audiences. Consequently it becomes a laborious, boring read.The modelling notation used is a basic flowchart approach. For a text to be written and published on this topic without reference to, or examples of, BPMN is doing a disservice to anyone learning modelling. The BPM profession has moved on and is now pervading general management; at both a professional and academic level. BPMN, while arguably imperfect, IS the standard adopted by the community. Choosing to ignore BPMN as the notation to teach process modelling makes this text less relevant to the new modeller as they then have to need to learn a new notation and somehow translate their newly found knowledge - a job I am sure would be much more effectively handled by the authors.That all said this book does do a good job at helping new modeller understand modelling basics, especially interviewing, decomposition, and model validation.
I've been a BPM novice for my small company for many years. This book quickly normalized my approach and made me much more confident in setting out to BPM higher level functions rather than just workflows of specific processes / jobs.This book is great for small business owners, department managers, and CRM / software developers. The latter because it's written as if the reader were an outside consultant. Developers can quickly wrap their minds around a clients needs by using a few basic exercises in this book.Buy it.
I have been looking for an effective analytical tool that would help me make get a good understanding of my company's business processes. This book hit the mark by providing me with step by step guidance. Especially helpful was the expense payment process example as well as the hints it provides on what to avoid while performing a process mapping. Overall it was worth the money.
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